Ensuring Customer Success

According to Compass Consulting, anywhere from 8 to 15 percent of an organization's software spend goes towards buying and supporting "shelfware". Much of this waste can be attributed to software acquisition and deployment projects that do not sufficiently define the desired business outcomes, include the necessary steps to manage organization change, or contain post-deployment processes critical to sustain the solution.

ITM understands that achieving a successful business outcome does not begin nor end with the installation of a software package. In order to help our clients realize sustained value from our solutions, the ITM Professional Services organization has developed a comprehensive methodology to address the people and process challenges that can otherwise make a project fail.



Based on first-hand experience leading numerous deployments of enterprise applications within Fortune 500 corporations, the ITM Professional Services Methodology brings together best practices in IT business management and enterprise application deployment to ensure rapid time-to-value for clients. Included in the Methodology is Road Mapping, an important exercise designed to:
  • Assess the current state
  • Define and prioritize desired business outcomes
  • Identify people, process and technology gaps
  • Define a plan and roadmap to achieve and sustain the desired outcomes
The ITM Professional Services team has collective experience with well over 100 major enterprise application deployments, including Oracle, SAP, PeopleSoft, Clarify, Hyperion and others. As a result, the team has a solid understanding and the ability to address the complex change management challenges

IT Business Management Best Practices

In addition to providing a proven, results-driven methodology for deploying the ITM Business Suite, the ITM Professional Services team offers an extensive set of IT Business Management Best Practices services.

IT Business Management Best Practice starts with a solid understanding of all the business management domains within IT. Our former CIOs and IT leaders, as well as our partners, are experts in IT management who have established best management practices for a multitude of domain areas. ITM customers have benefited from our expert consulting services in these areas:
  • Financial Resource Management
    • Strategic Planning and Budgeting
    • Achieving transparency into and management of IT total cost of ownership (TCO) including:
    • Applications
    • Services
    • Process
    • Vendors
    • Projects
    • Comprehensive, integrated approach

  • Project Portfolio Management
    • Strategic planning
    • Project management methodologies
    • Portfolio creation, monitoring and analytics

  • Vendor Relationship Management
    • Vendor evaluation and performance assessment
    • Portfolio strategy
    • Contract obligation management
    • Simplification of vendor management processes
    • Spend analysis

  • Governance and Compliance Management
    • Sustained compliance management
    • Process and controls documentation
    • Complete testing process automation
    • Real-time compliance activities analysis
    • Multiple compliance objectives including SOX 404, HIPPA, GLBA, etc.

  • Services Management
    • Architecture
    • Service catalogs
    • Pricing
Getting Started with ITM Software

If you have a pressing IT management challenge that needs to be addressed quickly and effectively, we can help. Our IT management experts are available to help you pragmatically assess the situation and identify areas where and how the ITM solution can provide value.


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