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A Comprehensive IT Knowledge Base
Crucial to effective management of any function is access to the fundamental information that drives the business. Based upon the Seven Pillars of
IT Knowledge™, the Foundation establishes an IT inventory that contains the core elements required to manage the business of IT. These Seven Pillars
have been validated through conversations with hundreds of CIOs and IT professionals.
The ITM Foundation helps break down the "bunkers of IT" through integration. IT organizations typically possess numerous spreadsheets, point
products, and homegrown applications that begin to establish the knowledge contained in the Foundation and its Seven Pillars. Unfortunately,
these various tools represent islands of data that share no interrelationships and, thus, lack the context that can enable better decision making.
The Foundation maintains the key interrelationships and dependencies between the Seven Pillars. By combining a single source of truth for IT
management information with all the appropriate interrelationships, the Foundation delivers insights that help optimize IT performance.
The ITM Foundation also serves as the platform for the ITM Business Suite application modules. Modules supporting specific IT management processes,
such as ITM Financial Resource Management, ITM Project Portfolio Management, ITM Vendor Relationship Management, ITM Human Capital Management, and ITM Governance and Compliance
leverage the Foundation knowledge base to enable an integrated, comprehensive, and IT-focused business management environment.
The Seven Pillars of IT Knowledge
- Services - What services does the IT organization offer and consume?
- Clients - Who are the internal customers of the IT organization?
- Business Processes - What business processes do IT systems support?
- Applications - What applications are deployed within the enterprise?
- Assets - What asset base comprises the IT infrastructure?
- IT Staff - What skills does the IT organization possess?
- Vendors - What suppliers support the IT organization?
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